Terms of Service

1. Introduction

These Terms of Service form the entire agreement between you (the "Customer") and Stellar Group SAS, operating the rdp.monster service ("rdp.monster", "we", "us"). They apply to every order, account and service. They replace any oral statement by our staff; a commitment is only binding if it is written in a ticket or an e-mail from us.

2. Acceptance

By creating an account or placing an order you accept these Terms, the Refund & Billing Policy and the Privacy Policy. Please read them before purchasing.

3. Definitions

"Service" means any VPS, RDP server, dedicated server, IP address, domain name or option sold on rdp.monster. "Account balance" means the prepaid credit attached to your account. "Client area" means dashboard.rdp.monster.

4. Account

You must give a valid e-mail address and keep it current: invoices, renewal notices, expiry warnings and security notifications are sent there. You are responsible for every action taken with your credentials and for enabling two-factor authentication if you want it. One person or company may hold one account; accounts created to abuse promotions, the referral program or free credit may be closed without notice.

5. Orders and delivery

VPS and RDP servers are delivered automatically after the payment is confirmed, usually within a few minutes. When an automated step fails, our team completes the delivery manually within 24 business hours. Dedicated servers are delivered manually within 2 to 72 hours depending on the configuration. An order that is not paid within 3 days is cancelled automatically. Delivery details (address, user name, password) are shown in the client area and sent by e-mail.

6. Prices, invoices and payment

Prices are shown in US dollars, excluding any tax that may apply in your country. A renewal invoice is issued 7 days before the expiry date of each service; you can enable automatic renewal from your account balance. Invoices of several services renewing at the same time may be grouped into one invoice per account. An invoice attached to an order, an upgrade or an option is cancelled when that order, upgrade or option is cancelled. Accepted payment methods are listed on the checkout page (card, crypto-currencies, account balance). The minimum top-up is 5 $.

7. Expiry, suspension and deletion

A service that is not renewed is stopped at its expiry date. It is kept, stopped, for 5 days so that you can renew it; after those 5 days the server and all its data are deleted permanently and cannot be restored. Reminders are sent 7 days before expiry and 1 and 3 days after. A service may be suspended at any time for abuse (section 11), for an IP address listed by an anti-abuse authority, or for a payment dispute.

8. Upgrades, downgrades and options

An upgrade (more CPU, memory, disk or IP addresses) is applied immediately after payment of the pro-rata invoice. A downgrade is applied at the next renewal date. An IP change is a paid option: the new address is allocated immediately and the previous one is kept unavailable for 14 days. Resources are shared on VPS plans; sustained use of 100 % of the CPU, disk I/O or network for long periods may be throttled to protect other customers.

9. Service availability (SLA)

We aim for 99.9 % monthly availability on every VPS, RDP and dedicated server, measured by our independent monitoring published on the status page. If a service falls below 99.9 % in a calendar month for reasons on our side, open a ticket within 30 days: we credit your account balance in proportion to the downtime. Not counted: maintenance announced in advance, attacks or abuse coming from the customer's server, changes made by the customer inside the server, and events beyond our reasonable control.

10. Data and backups

Everything you store on a server is under your sole responsibility. We do not keep backups of customer servers. Back up your data regularly; a deleted server cannot be restored.

11. Acceptable use

The following is forbidden on any rdp.monster service and leads to immediate suspension and termination without refund:

• sending unsolicited e-mail or participating in spam operations;
• hosting or distributing illegal content, including child sexual abuse material and terrorist content;
• copyright, trademark or patent infringement;
• phishing, fraud, scams or impersonation;
• attacks of any kind (DDoS, scanning, brute force, exploitation) against third parties or rdp.monster;
• unauthorised access to systems or data;
• mining crypto-currencies on VPS plans;
• any activity that harms other customers, our network or our reputation.

You are responsible for keeping the IP addresses assigned to you clean: an address listed by Spamhaus or a similar authority is withdrawn from the network automatically and the service is suspended until the address is changed.

12. Referral program

Customers may earn a commission on the orders of people they refer. A commission is validated 30 days after the order it comes from and can be withdrawn once the available amount reaches 25 $; withdrawals in crypto-currency bear a 3 $ network fee. Referral links are tracked for 90 days. Referring yourself, creating duplicate accounts, or referring orders that are later disputed cancels the commissions and may lead to the closure of the accounts involved.

13. Resellers

Reseller accounts benefit from permanent discounts tied to their status and may use our API. The reseller remains our only customer: it is responsible for the servers it orders, for the conduct of its own customers and for the payment of its invoices. Resources purchased through the API are subject to these Terms in full.

14. Account closure

You can close your account from the client area once all your services are terminated and no invoice is open. Billing records are kept for the legal duration (10 years); the rest of the account data is deleted as described in the Privacy Policy.

15. Liability

rdp.monster is not liable for indirect, incidental or consequential damages, including loss of profit, loss of data or loss of business, whatever the cause, even if we were told such damages were possible. Our total liability for a service is limited to the amount you paid for that service over the last three months.

16. Changes to these Terms

We may update these Terms. The new version is published with its date and applies to all customers from that date. Continued use of the services after publication means acceptance of the changes.

17. Governing law and disputes

These Terms are governed by French law. Before any legal action, contact us through a ticket so that we can try to resolve the issue. Disputes that cannot be settled amicably are brought before the competent courts of Aix-en-Provence, France, subject to mandatory consumer-protection rules of your country.